RETURNS AND EXCHANGES
We do not offer returns or exchanges on perishable goods (food, tea, syrups, herbs, and other consumables), special or personalized orders, or personal care products (salves, ointments, scrubs, etc).
However, customer satisfaction is important to us, so if there is an issue with your order or you have any questions, please contact email@example.com and we will strive to resolve it to your satisfaction.
Please do not send an item back before requesting a return, as it may not be accepted.
DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If your return or reason for refund has been approved, we will notify you and you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.